SHIPPING POLICY
Shipping Policy
Effective Date: 31/10/2023
Welcome to our online store! We understand the importance of a smooth and reliable shipping process, and we are committed to providing you with detailed information about our shipping policies. Please read this document carefully to ensure that you are well-informed about our shipping procedures and expectations.
1. Shipping Options
We offer a variety of shipping options to meet your needs. The availability of these options may vary depending on your location, the items in your order, and the shipping destination. Here are some of the typical shipping methods we offer:
Standard Shipping: This is our most common shipping option. It usually takes 3-7 for your order to arrive after it has been processed and shipped.
Expedited Shipping: If you need your order to arrive more quickly, you can choose our expedited shipping option. Your order should arrive within 3-5 after processing and shipment.
International Shipping: We offer international shipping for customers outside of US. International shipping times vary depending on the destination and shipping method chosen.
In-Store Pickup: If you prefer not to wait for delivery, you can select in-store pickup if it is available in your area. Your order will be prepared for pickup at our designated location.
Please note that shipping times are estimates, and actual delivery times may vary based on factors like order volume, weather conditions, and shipping carrier performance.
2. Shipping Costs
Shipping costs are determined by a variety of factors, including the shipping method, order weight, dimensions, and destination. The shipping cost for your order will be calculated and displayed during the checkout process. We aim to provide competitive shipping rates to make your shopping experience as cost-effective as possible.
3. Processing Time
Before your order is shipped, it goes through a processing period. During this time, we verify and pack your items. Processing time can vary based on factors like order volume, item availability, and any special requirements for your order. Once your order has been processed, you will receive a confirmation email with tracking information.
4. Tracking Your Order
You can track the status and location of your order by using the tracking information provided in your confirmation email. Tracking allows you to stay informed about the progress of your shipment and provides an estimated delivery date.
5. Delivery Address
It is crucial to ensure that the delivery address you provide during the checkout process is accurate and complete. Please double-check all information, including street addresses, apartment or suite numbers, and postal codes. If an incorrect address is provided, it may result in delays or misdelivery of your order. We are not responsible for orders delivered to incorrect addresses due to customer error.
6. Undeliverable Packages
In some cases, a package may be deemed undeliverable by the shipping carrier. This can happen for several reasons, including an incorrect address, refusal of delivery, or other issues. If a package is deemed undeliverable, it will be returned to our facility. In such cases, we will reach out to you to arrange for a reshipment or a refund.
7. Shipping Restrictions
While we strive to offer shipping to a wide range of destinations, there may be restrictions on certain items or specific locations. Some products may not be available for international shipping due to regulatory restrictions or other limitations. Additionally, we may not offer shipping to certain remote or hazardous locations. If you have questions about shipping restrictions, please contact our customer support for more information.
8. International Shipping
For customers outside of US, please be aware that international shipping may be subject to additional fees, customs duties, taxes, and other import charges imposed by the destination country. These charges are the responsibility of the recipient and are not included in the total cost of your order. It is essential to research and understand the customs and import regulations of your country to avoid any unexpected fees or delays.
9. Shipping Partners
We partner with a range of reputable shipping carriers to ensure that your orders are delivered efficiently and securely. The choice of shipping carrier may depend on the shipping method, destination, and package size. While we strive to work with dependable carriers, please understand that we cannot control unforeseen delays caused by external factors, such as weather or operational issues.
10. Lost or Stolen Packages
If you believe your package is lost or stolen, please contact our customer support. We will assist you in tracking down your order and, if necessary, filing a claim with the shipping carrier. We will work to resolve the issue to your satisfaction.
11. Returns and Refunds for Shipping
If you need to return an item, please review our return policy for specific instructions. In general, the cost of return shipping will be the responsibility of the customer unless the return is due to an error on our part. Refunds for returned items will typically include the original shipping cost unless otherwise specified in our return policy.
12. Contact Us
If you have any questions, concerns, or need further assistance regarding our shipping policy, please do not hesitate to reach out to our customer support team. We are here to help you with any shipping-related inquiries.
We appreciate your trust in choosing us for your online shopping needs. Our commitment is to make your shopping experience convenient and reliable through our shipping services. Thank you for your business, and we look forward to serving you.
HOPE is not responsible for lost//stolen packages. If you feel your package was misdelivered you can contact our Customer Hero Department and we can coordinate with the package handling service to initiate a lost package investigation. If the package handling service is unable to locate the package or provides documentation that the package was delivered to the correct address it is at the sole discretion of HOPE as to the resolution, we cannot guarantee a replacement or refund depending on the outcome of the lost package investigation.