RETURN POLICY

Return Policy

Effective Date: 31/10/2023

We understand that sometimes things don't go as planned, and you may need to return a purchase. Our goal is to make the return process as simple and hassle-free as possible. Please read this policy carefully to understand our procedures and expectations regarding returns.

1. Eligibility for Returns

Before initiating a return, please verify that your order meets the following criteria:

1.1. Time Frame: Returns must be initiated within 30 days from the date of delivery, unless otherwise specified. After this period, we may not be able to process your return.

1.2. Condition: The item you wish to return must be in its original condition, unused, and in the same packaging and tags as received. We reserve the right to reject returns that do not meet these conditions.

1.3. Product-Specific Policies: Some items may have specific return policies due to their nature or use. Please review the product description and packaging for any specific return instructions.

1.4. Non-Returnable Items: Certain products, such as those that show signs of use, are not eligible for return. These limitations will be clearly stated in the product description.

2. Initiating a Return

To start the return process, please follow these steps:

2.1. Approval: Once your request is received, it will be reviewed by our customer support team. We will notify you of the approval or denial of your return request. If approved, you will receive instructions on how to proceed.

2.2. Pack the Item: Safely pack the item in its original packaging or equivalent protective packaging. Include any accessories or additional items that were part of the original order.

2.3. Return Label: Depending on the nature of the return, you may be provided with a return label. Follow the instructions for affixing and sending the package. If a return label is not provided, you may be responsible for return shipping costs.

3. Return Methods

We offer multiple options for returning items, depending on the nature of the product and your location:

3.1. Prepaid Return Label: If your return is approved, we may provide you with a prepaid return label. Affix the label to the package and follow the provided return instructions. The cost of the return label may be deducted from your refund.

3.2. Local Drop-Off: In some cases, you may be able to drop off the return at a designated location near you. Please contact our customer support to check if this option is available in your area.

3.3. Self-Initiated Shipping: If a prepaid label is not provided, you may need to arrange and pay for the return shipping yourself. Ensure that you use a trackable and secure method when sending the package.

4. Refund Process

Once we receive your returned item and inspect it to ensure it meets our eligibility criteria, we will initiate the refund process. Please note the following details:

4.1. Refund Method: Refunds will be processed using the same method of payment you used when placing the order. Depending on your payment provider, it may take some time for the refund to appear in your account. Please allow 1-2 for the refund to be completed.

4.2. Refund Amount: The amount of the refund will typically include the purchase price of the item and any applicable taxes. Shipping fees and return shipping costs may not be refundable unless otherwise specified.

4.3. Late or Missing Refunds: If you haven't received a refund within the expected time frame, please check your account and contact your payment provider. If you continue to experience issues, contact our customer support for further assistance.

5. Exchanges

If you wish to exchange an item for a different size, color, or style, please contact our customer support to check if an exchange is available for the product you intend to return. Exchanges are subject to product availability and may require additional fees.

6. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact our customer support immediately. We will work with you to resolve the issue by providing a replacement, refund, or repair, depending on the circumstances.

7. Restocking Fees

In some cases, a restocking fee may apply to returns. This fee is deducted from the refund amount and covers the cost of processing, inspecting, and restocking returned items. The restocking fee, if applicable, will be communicated to you during the return approval process.

8. Return Shipping Costs

In most cases, customers are responsible for return shipping costs. However, if the return is due to an error on our part (e.g., sending the wrong item), we will cover the return shipping expenses.

9. Contact Us

If you have any questions or need further assistance with the return process, please don't hesitate to contact our customer support. We are here to help you with any return-related inquiries.

10. Conclusion

We appreciate your trust in choosing us for your online shopping needs. Our commitment is to provide a transparent and straightforward return policy to ensure your satisfaction. Thank you for your business, and we look forward to serving you.